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FAQs


  1. What is Done Card?
  2. Is this a credit card or a debit card?
  3. What are the benefits that I can get with this card?
  4. How do I know the card is genuine?
  5. What is the help line number?
  6. How can I get in touch with customer care?
  7. How can I see the transaction details?
  8. How do I get my Account number and Password?
  9. What is the Account Number?
  10. What is the Password?
  11. What is a serial ID?
  12. How do I block my Done Card in case I loose it or if it is misplaced?

  1. What is Done Card?
    Done Card a multipurpose prepaid cash card. This card can be used for online payment transactions.

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  2. Is this a credit card or a debit card?
    No, this is neither a credit card nor a debit card. It is a multipurpose prepaid cash card, but has similar use like cash when paying online which do not accept cash.

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  3. What are the benefits that I can get with this card?
    1. This card is an at par value product which empowers you to do transaction anytime-anywhere with convenience and ease.
    2. Safe and convenient - it is the smartest option available to any Indian consumer who would like to transact online.
    3. Its unique "use & throw" makes it a safe payment solution that enables host of applications.
    4. Available in a range of denominations from Rs.100 to Rs.10,000/-, the card allows the consumer to be in charge of what they spend.
    5. It uniquely enables the consumer to process micro payments of Rs.10/- onwards.
    6. No hidden costs - the consumer can utilize the full value of the card.
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  4. How do I know the card is genuine?
    Check whether "Done Card" is appearing on the scratch panel. Also ensure that the plastic pouch and the scratch area are not tampered with.

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  5. What is the help line number?
    Ph: 022 6684 6684

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  6. How can I get in touch with customer care?
    You can contact us at 022 6684 6684 or email us at support@donecard.com

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  7. How can I see the transaction details?
    You can log on to www.donecard.com put your account no. and password on home page click on go and see where all your card has been used with date.

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  8. How do I get my Account number and Password?
    Scratch the scratch area of the card to reveal your Account number and password.

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  9. What is the Account Number?
    Account number is the first 14 digit number (e.g. 54299572384525) beneath the scratch tape. It is used for transaction's authentication. Do not disclose this to anyone

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  10. What is the Password?
    Password is the 4-digit number (e.g. 2859) after the account number. This too is available under the scratch area. Do not disclose this to anyone

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  11. What is a serial ID?
    Serial Id is the 14 Digit Number Visible on the backside of the card. This number is used for all queries. When you call our customer care centre, you can check all your details with this number. This number is provided so that you need not part with your account number and password during any queries.

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  12. How do I block my Done Card in case I loose it or if it is misplaced?
    In case you loose or misplace your card, you need to send an email with the Card Serial No. and your personal contact details (to verify authenticity of ownership of card) to help@donecard.com.

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